Custom Mold & Design Earns ToolingDocs Certification

ToolingDocs, a leading authority on mold maintenance, announces that Custom Mold & Design (New Hope, MN) has recently achieved certification in the new Certified Maintenance Provider (CMP) program.

“All mold builders perform repair work, typically only for molds that they have built,” explains ToolingDocs’ Global Training Manager Randy Winton. “However, an increasing number are pursuing maintenance as a lead strategy for new business growth. To assist, ToolingDocs developed this unique program.”

The CMP program includes implementation of the following:

• Onsite Assessment and training in the ‘8 Stages of Repair’;
• Toolroom Manager training at ToolingDocs’ Ohio facility;
• Installation and training in the use of the MoldTrax mold management software;
• Ongoing reassessments and training.

Tom Caron, vice president of Sales for Custom Mold & Design, said, “We didn’t have a comprehensive plan in place that addresses common issues that come up for our customers. It’s not easily recallable. So we looked at this program and thought ToolingDocs does make a lot of sense for us and for what we do for our customers. This Certification helps us stay on the cutting edge of technology to align ourselves with customers."

Keith Katnis, Custom Mold’s mold maintenance manager, shared his thoughts after completing CMP training: “Going into it I didn’t know what to expect, but now I know only good things can come from this. Putting out fires is not a lucrative way to go about mold maintenance for us or our customers. Becoming a Certified Maintenance Provider has already won us positive feedback and new business.”

To find out more about the CMP Program, contact ToolingDocs by calling 800-257-8369 or visit www.toolingdocs.com. Visit www.custommold.net to learn more about Custom Mold & Design.